ASRADERM

Return & Refund Policy

Please read this policy carefully before placing an order.

At Asraderm, we want every customer to be fully satisfied with their purchase. This page explains exactly how refunds, returns, replacements, and missing-item claims are handled.

1. Refund Policy

No monetary refunds are issued on any order.

• Once an order is confirmed and payment is completed, it cannot be cancelled.
• The paid amount will not be refunded under any circumstance.
• For damaged or lost parcels, we provide a free replacement instead of a refund, subject to the conditions in Sections 3 and 4.

2. Return Policy

Returns are accepted only in the following case:

1. The product was refused / not accepted at the time of delivery. This is treated as a valid return.

Change of Mind Returns

• Once a product has been accepted and received by the customer, "change of mind" return requests will NOT be considered.
• Change-of-mind returns are only valid if the product was refused at the doorstep and never accepted at the time of delivery.

3. Replacement Policy — Damaged Products

If you receive a damaged product, please follow these steps immediately:

1. Report the issue within 2 hours of receiving the product.
2. Provide clear video and photo proof of the damage at the time of unboxing.
3. Once our team verifies the proof, we will arrange a reverse pickup of the damaged product.
4. After the damaged product is picked up, we will dispatch a new replacement product at no additional cost.

4. Missing Product Policy

If any item is missing from your order:

• You must file a complaint within 2 hours of receiving the product.
• The complaint must include a full unboxing video clearly showing:
  • The sealed parcel / box before opening.
  • The flyer / invoice included in the package.
  • The complete unboxing process, start to finish.

5. Important Conditions

• All claims — damaged product, missing item, or lost parcel — are valid only within 2 hours of receiving the product.
• Proper video and photo evidence is mandatory for every claim. Claims without evidence will not be processed.
• Once an order is confirmed and paid for, it cannot be cancelled and the amount will not be refunded, except through the replacement process described above.
• Lost parcels are handled through replacement only — not refund.
• All decisions on claims are made at the sole discretion of Asraderm's customer support team after reviewing the submitted evidence.

6. Need Help?

If you have received a damaged, lost, or incomplete order, please contact our support team immediately with your order details and required proof.